Delivery & returns
ডেলিভারি ও রিটার্ন
Last updated
How orders reach you, what it costs, and what to do when something is not right. Rentals have their own collection terms in the rental policy.
Delivery times
Dhaka city: 1–2 working days for in-stock pieces.
Outside Dhaka: 3–5 working days.
Bespoke and tailored work: quoted per order, typically 5–14 days.
Express delivery in Dhaka is available on request at checkout.
Delivery charges
Standard delivery is ৳ 120 inside Dhaka and ৳ 180 elsewhere in Bangladesh. Orders over ৳ 3,500 ship free anywhere in the country.
Returns on purchases
Unworn purchases can be returned within seven days of delivery with tags intact and in their original packaging. Tell us first, so a collection can be arranged rather than you paying to courier it back.
What cannot be returned
Bespoke and made-to-measure pieces, which are cut for one person.
Items altered at your request after the fitting.
Anything worn, washed or scented.
Faulty or wrong items
If a piece arrives damaged or is not what you ordered, send a photo on WhatsApp within 48 hours. We collect it, and you choose between a replacement, a repair or a full refund including delivery.
Refunds
Approved refunds are issued to the original payment method within seven working days of the piece reaching the studio. bKash and Nagad refunds usually clear sooner than card refunds.